Privacy Policy

1. Introduction

CAMERAUX SOFTWARE ("we", "us", or "our") is a software company registered in France under SIREN 103 471 587. We operate the website software.cameraux.fr and develop digital products including mobile applications and web services.

This Privacy Policy explains the types of information we may collect when you use our website or products, how we use that information, the legal basis on which we rely, and the rights available to you. We are committed to handling your personal information with care, transparency, and in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR) where applicable.

By using our website or any of our products, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these practices, please do not use our website or products.

2. Data We Collect

We may collect the following categories of information, depending on how you interact with us or use our products:

• Contact information: When you contact us by email, we receive your email address and any personal information you choose to include in your message (such as your name or enquiry details).
• Technical data: When you visit our website, we may collect standard technical data including your IP address, browser type, browser version, and pages visited. This data may be collected automatically through our hosting infrastructure.
• Usage data: Our products may collect limited technical data about how they are used, to the extent necessary for the product to function and to support diagnostics and improvement. The scope of this data collection is described in product-specific documentation where applicable.
• Communications data: If you contact us, we retain a record of that communication to manage your enquiry and any follow-up.

We do not knowingly collect more data than is necessary for the purposes described in this policy. We apply data minimisation as a principle across all products we develop.

3. How We Use Data

We use the information we collect for the following purposes:

• To respond to enquiries and support requests submitted to us by email.
• To operate and maintain our website and products, including diagnosing and resolving technical issues.
• To improve our products and services based on usage patterns, where applicable and where data is collected for that purpose.
• To comply with legal obligations to which we are subject.
• To protect the security and integrity of our services.

We do not use your personal information for unsolicited marketing communications. We do not sell, rent, or trade personal information to third parties.

4. Legal Basis for Processing

Where the GDPR applies, we rely on the following legal bases for processing personal data:

• Legitimate interests: We process technical and usage data to operate and improve our services, where this is not overridden by your interests or fundamental rights.
• Contract performance: Where you use a product or service subject to terms, we process data as necessary to provide that product or service.
• Legal obligation: We may process data where required to comply with applicable law.
• Consent: Where we rely on consent as a legal basis, we will make this clear at the time of collection and you may withdraw consent at any time.

5. Cookies and Local Storage

Our website may use cookies or similar technologies (such as local storage) for technical operation, such as maintaining session state or storing user preferences. We may also use analytics tools that set cookies to help us understand how visitors interact with our website.

Where required by law, we will seek your consent before setting non-essential cookies. You may control cookie behaviour through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law. Contact and communication records are retained for a reasonable period to manage ongoing correspondence and for record-keeping purposes. Technical and usage data may be retained in aggregated or anonymised form for analytical purposes after the retention period for personal data has expired.

7. Data Security

We apply technical and organisational measures appropriate to the sensitivity of the data we hold to protect it against unauthorised access, disclosure, alteration, or loss. These measures include access controls, encrypted communications where applicable, and regular review of our security practices.

No method of electronic transmission or storage is entirely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

8. Third-Party Services

We may use third-party services in connection with our website and products, including hosting providers, analytics services, and infrastructure providers. These providers may process personal data on our behalf, in which case we ensure appropriate data processing agreements are in place.

We do not authorise third-party providers to use your personal data for their own purposes beyond the performance of services for us. We select service providers carefully and require them to handle personal data in accordance with applicable law.

9. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate personal data.
• Right to erasure: In certain circumstances, you may ask us to delete your personal data.
• Right to restriction: You may ask us to restrict processing of your data in certain circumstances.
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@software.cameraux.fr. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your national supervisory authority (in France, the CNIL — www.cnil.fr).

10. International Transfers

Where data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised under applicable data protection law.

11. Children's Privacy

Our website and general products are not directed at children under the age of 13 (or such higher age as applicable under local law). We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will take prompt steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or products after a material update constitutes your acknowledgment of the revised policy.

For significant changes, where reasonably practicable, we may provide additional notice through our products or website.

13. Contact

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us: