Support
We are here to help with any question or issue related to CAMERAUX SOFTWARE products and services. Our support team is reachable by email and aims to provide clear, useful responses.
Contact our support team
CAMERAUX SOFTWARE provides email-based support for all active products and services. Whether you have a technical question, need assistance with a product, or want to report an issue, you can reach our team directly.
We read every message and respond to all legitimate support requests. While we do not guarantee a specific response time, we aim to address all enquiries within a reasonable period during standard business days.
Before contacting support
To help us assist you as effectively as possible, please include the following in your support message where relevant:
- The name of the product or service you are enquiring about
- A clear description of your question or the issue you have encountered
- The device type and operating system version, if reporting a technical issue
- Any error messages or unexpected behaviour you observed
- Steps that led to the issue, if you are able to reproduce it
Response expectations
We do not use automated response systems for support enquiries. Every message is read by a member of our team. While we are not able to guarantee a specific response window, all support requests are treated as a priority and we work to address them promptly.
Frequently asked questions
Answers to questions we commonly receive about CAMERAUX SOFTWARE products and services.
You can reach our support team by email at support@software.cameraux.fr. Please include as much detail as possible about your question or issue so we can assist you effectively. For general company enquiries, you can also write to contact@software.cameraux.fr.
Product information is available on the Products page of this website. If you are looking for documentation specific to a particular product, or cannot find the information you need, please contact our support team and we will be happy to help.
CAMERAUX SOFTWARE takes user privacy seriously. We apply data minimisation principles to all products we develop, meaning we avoid collecting data beyond what is necessary for the product to function. Our approach to privacy is set out in detail in our Privacy Policy, which we encourage all users to read.
To report a technical issue, please send an email to support@software.cameraux.fr with a description of the problem, the product name, your device type and OS version, and any steps that reproduce the issue. We review all reported issues and will follow up with you once we have investigated.
Yes. All active products maintained by CAMERAUX SOFTWARE receive ongoing updates, including bug fixes, security improvements, and performance enhancements. We are committed to the long-term maintenance of products we publish and do not abandon active software without informing users.
Our Privacy Policy and Terms of Use are published on this website and are accessible from any page via the footer. These documents govern the use of our website and products. If you have questions about their content, please contact us.
If you wish to exercise your rights regarding personal data held by CAMERAUX SOFTWARE — such as the right to access, rectify, or delete your data — please contact us at contact@software.cameraux.fr. We will respond in accordance with our obligations under applicable data protection law. For more information, please read our Privacy Policy.
Still have a question?
If your question is not answered above, please contact our support team directly. We respond to all messages and are happy to help.
support@software.cameraux.fr